Privacy Policy

The Driveway Doctor LLC, operating as The Driveway Doctor, collects information customers provide when requesting or receiving services, including names, contact information, service addresses, project details, and property photos.

Website chat uses an AI assistant to answer service questions and prepare requests. Chat messages are processed by our AI service provider. Unsubmitted chat sessions expire after two days and are removed during daily cleanup. When you confirm a request, we save your contact details and conversation so Schuyler can review and respond. The assistant does not provide pricing or book appointments.

We use this information to provide estimates, communicate about projects, schedule and perform services, process payments, and provide customer support. We may share information with service providers only as necessary to operate these services.

We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.

Customers who consent to SMS messages may receive texts about estimates, requested photos, scheduling, invoices, receipts, service updates, follow-up, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Privacy questions may be sent to schuyler@thedrivewaydoctor.com.